Information & Computer Science (Help Desk): Certificate of Competence

Description

This program will enable students to pursue entry-level career opportunities as lT Help Desk Technicians. As organizations grow increasingly reliant on lT technologies in furthering and accomplishing their missions, so too does reliance on personnel equipped to support these technologies, in terms of software/hardware issues, both remotely and on-site. Computer Support Specialists provides such support.

Program Learning Outcomes

Upon completion of the certificate, students will be able to:

• Apply critical thinking, problem-solving, and collaborative skills to assess and troubleshoot software and computer hardware problems.
• Demonstrate good customer services skills by identifying and evaluating the indicators of customer satisfaction throughout the problem-resolution process.
• Apply the characteristics of effective communication while working with clients and fellow workers.
• Report the problem to appropriate levels in the organization.